Citizen's Charter
Welipitiya Divisional Secretariat
The Citizen’s Charter represents our systematic effort to focus on the commitment of the Divisional Secretariat towards its citizens. We aim to provide high-quality services with transparency, accountability, and timely delivery.
Standard of Services - Divisional Secretariat
Below is the schedule of services provided by the Divisional Secretariat office.
| No | Service Provided | Main Document Required | Max Time | Responsible Officer |
|---|---|---|---|---|
| 01 | Countersigning of Residency Certificates | National Identity Card | 03 Minutes | Certification Officer/AO/Asst. Div. Sec |
| 02 | Issuing of Valuation Certificates | Completed Certificate | 30 Minutes | Divisional Secretary |
| 03 | Issuing of Income Certificates | Application certified by the Div Secretariat | 30 Minutes | Asst Div Sec/Div Sec |
| 04 | Issuing Birth/Death/Marriage Certificates | Formless Process | 05 Minutes | Additional Dist. Registrar |
| 05 | Approval to Release Compulsory Savings | Respective Application Form | 05 Minutes | Div Sec/Asst. Div. Sec |
| 06 | Issuing Dry Rations Cards | Relevant Application | 10 Minutes | Asst Div Sec |
| 07 | Issuing of Income Certificate (Financial) | Application with supporting documents | 1 Hour | Accountant |
| 08 | Issuing of Assessment Certificate | Assets Deed with recommendation from GN | 30 Minutes | Div Sec |
| 09 | Issuing of Land License (after approval) | Approved Application | 1 Day | Div Sec |
| 10 | Recommendation of Subsidies | Prescribed form with SSO recommendation | 1 Week | Div Sec / Asst Div Sec |
| 11 | Approval of Public Donations | Prescribed form with SSO recommendation | 4 Days | Div Sec / Asst Div Sec |
| 12 | Payments of Samurdhi Grants | Application with written supporting docs | 3 Days | Div Sec/Asst. Div. Sec |
| 13 | Social Development Fund Subsidies | Application with recommendation | 1 Day | Div Sec |
| 14 | Electricity Objection Solutions | Electricity objections summons letter | 2 Weeks | Div Sec/Asst. Div. Sec |
| 15 | Approval of Loans/Mortgages (Land) | Land Title Deed | 1 Day | Div Sec |
| 16 | Recommending Electricity Application | Recommended application with Deed | 30 Minutes | AO/Asst Div Sec |
| 17 | License to Transport Animals | Application approved by Vet Surgeon | 30 Minutes | Asst Div Sec |
| 18 | Issuing of Timber Permit | Recommended Application | 2 Days | Div Sec |
| 19 | Senior Citizenship Identity Card | Birth Certificate or Identity Card | 1 Day | Asst Div Sec |
| 20 | Transferring Ownership (Land Gift) | Deed of Land and Application | 2 Weeks | Div Sec |
| 21 | Naming Succession (Gifted Land) | Form 155 with recommendation | 3 Weeks | Div Sec |
| 22 | Delayed Birth Registration | Application with documentary evidence | 4 Weeks | Additional District Registrar |
| 23 | Provision of Disaster Loans | Application with recommendation from GN | 2 Weeks | Asst Div Sec |
| 24 | Timber Transport License | Application | 4 Weeks | Div Sec |
| 25 | Transfer of License Land | License and GN Report | 1 Day | Div Sec |
| 26 | Issuing of Liquor Permit | Report from Excise Dept | 2 Hours | Div Sec |
| 27 | Submitting NIC Applications to RGD | Application recommended by GN | 3 Days | AO/Asst Div Sec |
Download Full DS Charter (Official PDF)
Includes detailed procedures, officer contact info, and grievance forms.
Standard of Services - Grama Niladhari (Village Level)
Services provided locally at your Grama Niladhari division.
| No | Service Provided | Details of Action | Max Time |
|---|---|---|---|
| 01 | Issuing Character/Resident Certificate | If certificates available If certifying residency (Satisfied personally) | 15 Minutes 03 Days |
| 02 | Recommendation for Income Certificates | Recommendation to Divisional Secretary | 03 Days |
| 03 | Issuing Valuation Certificate | Recommendation to Divisional Secretary | 02 Days |
| 04 | Assessment Report | Recommendation to Divisional Secretary | 02 Days |
| 05 | Certifying Identity Card Applications | Certify and submit to DS Delivering ID card to applicant | 07 Days 03 Days |
| 06 | Cutting Jack Trees | Single tree More than one (If satisfied) | 01 Day 03 Days |
| 07 | Permits for Timber Transportation | Recommendation to DS Sealing of tree | 02 Days ½ Day |
| 08 | Recommendation of Gun License | Recommendation to Divisional Secretary | 03 Days |
| 09 | Explosives Permits | Giving recommendation | 03 Days |
| 10 | Reports on Deceased Persons | Report of natural death | 03 Hours |
| 11 | Business Registration | Recommendation to Divisional Secretary | 03 Days |
| 12 | Reports of Complaints | Incident in existing year Incident in previous year | 01 Day 03 Days |
| 13 | Recommendation for Public Aids | Recommendation to Divisional Secretary | 03 Days |
| 14 | Registration of Past Births | Giving recommendation | 03 Days |
| 15 | Scholarship Applications | Recommendation to Divisional Secretary | 02 Days |
| 16 | Animal Transportation Permits | Recommendation to Divisional Secretary | 03 Days |
| 17 | Land Ownership Assessment | Recommendation to Divisional Secretary | 03 Days |
| 18 | Electricity & Water Recommendations | Giving recommendation | 03 Days |
| 19 | Urgent/Detailed Reports | Urgent reports to DS Detailed reports | 06 Hours 03 Days |
| 21 | General Reports & Arising Needs | If documents are available | 03 Days |
| 22 | Registration of Voluntary Societies | If documents are available | 03 Days |
| 23 | Crown Land Duties | Reporting unauthorized residents Submitting documents to DS | Immediately 07 Days |
| 24 | Stone/Sand Permits | Recommendation to Divisional Secretary | 07 Days |
| 25 | Liquor Permits | Recommendation to Divisional Secretary | 07 Days |
| 26 | Peace Officer Duties | Settlement of disputes | 03 Days |
| 27 | Presidential Fund Aid | Recommendation to Divisional Secretary | 02 Days |
Grama Niladhari Hand Book
Official guide for village-level administrative requirements and citizen rights.